Use your Teleprompter Automatic subscription on multiple devices

Short answer: one active Teleprompter Automatic subscription can unlock Premium on iPhone, iPad, Android, and Web when you sign in to the same Teleprompter Automatic account. You do not move the payment from Apple to Google Play or from Google Play to Apple. Premium access follows your Teleprompter Automatic account after the original store purchase has been linked to it, while billing stays with the store or Web checkout where you subscribed.

If you bought Premium on one phone and another device asks you to subscribe again, do not make a second purchase. Use the matching scenario below first.

Know which two accounts you need

A device change can involve two different accounts. Mixing them up is the most common reason Premium appears to be missing:

• Your Teleprompter Automatic account carries account-based Premium access between supported platforms. Use the same account email and sign-in identity on every device.
• Your store account proves the original mobile purchase. An iPhone or iPad purchase belongs to the Apple Account used in the App Store. An Android purchase belongs to the Google Account used in Google Play.

For a move between iPhone and Android, the Teleprompter Automatic account is the bridge. The Apple Account and Google Account do not need to use the same email, but you must sign in to the same Teleprompter Automatic account inside the app.

Choose your device-change scenario

You bought Premium on iPhone and want to use it on Android

1. On the iPhone or iPad where the purchase is available, open Teleprompter Automatic.
2. Open Account and sign in to the Teleprompter Automatic account you want to keep using.
3. Confirm that Premium is active. If it is missing, open the Premium screen, tap Restore purchases, and complete any App Store authentication request.
4. Keep the app online long enough for the restored Apple purchase to synchronize with the signed-in Teleprompter Automatic account.
5. Install Teleprompter Automatic on Android from Google Play.
6. Open Account and sign in to the exact same Teleprompter Automatic account. Premium should appear after the account status refreshes.

You do not need to cancel the Apple subscription, and you should not buy the Android subscription as well. Future billing, cancellation, payment-method changes, and Apple purchase questions still belong to the Apple subscription.

You bought Premium on Android and want to use it on iPhone

1. On an Android device signed in to the Google Account that made the purchase, install or open Teleprompter Automatic.
2. Open Account and sign in to the Teleprompter Automatic account you want to use on all devices. If the purchase was made before you signed in, this step lets the Android purchase and account synchronize.
3. Confirm that Premium is active on Android. If the app was already open during the purchase, reopen it and allow the subscription status to refresh.
4. Install Teleprompter Automatic on the iPhone or iPad.
5. Sign in to the same Teleprompter Automatic account. Premium should appear from the account status.

Do not use the iPhone Restore purchases button to look for a Google Play purchase. Apple can restore only purchases made with the App Store. If Premium is missing on iPhone, return to Android and confirm that the Google Play purchase is active and linked to the correct Teleprompter Automatic account.

You replaced an iPhone or iPad

1. Sign in to the new device with the Apple Account that originally bought the subscription.
2. Install Teleprompter Automatic from the App Store.
3. Sign in to the same Teleprompter Automatic account used before.
4. Wait for Premium to refresh. If it remains missing, open the Premium screen and tap Restore purchases.
5. If Apple cannot find the purchase, open the iPhone Settings, tap your name, then Subscriptions, and check that Teleprompter Automatic is active under the expected Apple Account.

Restoring an existing purchase does not create a new subscription. If the subscription is visible in Apple settings but the app still does not unlock, follow the troubleshooting checklist below.

You replaced an Android phone or tablet

1. Add the Google Account that originally bought the subscription to the new Android device.
2. Install Teleprompter Automatic from Google Play while that account is selected.
3. Open the app and sign in to the same Teleprompter Automatic account used before.
4. Allow the app to refresh both Google Play and account-based Premium status.
5. If Premium is missing, check Google Play under Payments and subscriptions → Subscriptions. Switch Google accounts if Teleprompter Automatic is not listed.

The current Android app restores access through Google Play and account synchronization; it does not require a separate in-app Restore purchases button.

You lost the old phone

If the purchase was already linked to your Teleprompter Automatic account, you do not need the old phone. Install the app on the replacement device and sign in to the same account.

If you purchased while signed out and never linked the purchase, the replacement platform may not be able to verify it:

• For an Apple purchase, use any compatible iPhone or iPad signed in to the original Apple Account, then sign in to the intended Teleprompter Automatic account and restore the purchase.
• For a Google Play purchase, use any compatible Android device signed in to the original Google Account, then sign in to the intended Teleprompter Automatic account so the purchase can synchronize.
• If you no longer have access to a compatible device or the original store account, contact Teleprompter Automatic support. Support will need to verify the account and purchase before changing any account-side link.

Use Premium in the Web dashboard

Open the Teleprompter Automatic Web dashboard and sign in with the same Teleprompter Automatic account. A mobile subscription that is already linked to that account can provide account-based Premium access on Web.

App Store and Google Play purchase restoration cannot run in a browser. If a mobile purchase was never linked, complete the matching iPhone or Android steps first. If you subscribed on Web, manage that subscription from My plan in the dashboard.

If you used Sign in with Apple or Google

Use the same Teleprompter Automatic account identity, not merely an email address that looks familiar. Sign in with the same provider when that option is available. This matters especially when Sign in with Apple created a private relay address.

If the sign-in method you used before is not convenient on the new platform, sign in on a device where you can still access the account and set an account password. Then use that account email and password on the other device without creating a second Teleprompter Automatic account.

Premium access and your files are different

Restoring Premium does not by itself copy every local script or recording from a lost phone. Premium access, store billing, device sessions, and user files are separate:

• Premium access follows the linked Teleprompter Automatic account.
• The original store continues to handle renewals and cancellation.
• Local-only files remain on the device where they were created unless they were uploaded or synchronized through an available cloud workflow.

For scripts and recordings, read cloud sync and recording storage. If a new device cannot sign in because too many sessions are active, follow the active-device limit guide.

Fix Premium when it is still missing

1. Do not purchase again. First confirm that the original subscription is active in Apple Subscriptions, Google Play Subscriptions, or the Web billing area.
2. Check the Teleprompter Automatic account. Compare the account email shown on the working device or Web dashboard with the new device.
3. Check the store account. On iOS, use the Apple Account that made the purchase. On Android, use the Google Account shown on the receipt or subscription page.
4. Refresh the correct platform. Use Restore purchases for an App Store purchase. For Google Play, reopen the current Android app and sign in to the intended Teleprompter Automatic account.
5. Check the subscription state. An expired, refunded, revoked, paused, or payment-failed subscription may no longer provide Premium.
6. Check for an account conflict. A store purchase cannot be silently attached to a different Teleprompter Automatic account when it is already linked elsewhere.
7. Restart after synchronization. Close and reopen the app with a stable connection, then check the Account or Premium status again.

If those steps do not work, contact support with the Teleprompter Automatic account email, purchase platform, whether Premium still works on the original platform, device model, operating-system version, app version, and the store order ID or a screenshot of the active subscription. Hide payment-card details and never send passwords or verification codes.

Frequently asked questions